A. Before Care

• Decide where to go: Primary Care Doctor, Urgent Care, Specialist, or the ER

• Check that the doctor accepts your insurance plan

• Confirm your doctor is in-network before your visit

• Ask if they are taking new patients

• Ask when the first appointment is available and write it down

• Ask if they can provide an interpreter (it is usually free)

• Write down your symptoms clearly but briefly and list of questions

• Get information about your pharmacy (name, phone number, and address)

• Make a list of your medications, doses, and any allergies

• Gather your insurance card, ID, and past medical records if you have them

• Arrange a trusted person to join you, if you need help communicating

• Plan to arrive 10–15 minutes early

Before Care

At Care

B. At Care

• Check in at the front desk with your name, appointment details, and insurance

• Confirm again if your doctor is in-network before your visit

• You will likely be asked to sign a few forms, such as:

  • Consent for treatment — you agree to let the doctor examine and treat you

  • Privacy notice (HIPAA) — explains how your medical information is protected

  • Financial responsibility — you agree to pay for costs your insurance doesn't cover

• Before you sign:

  • It's okay to ask staff to explain anything you don't understand

  • It's okay to ask for a form in your language, or bring someone to help translate

  • Read the form, even briefly — don't feel rushed

• Share your previously written symptoms clearly, starting with what matters most

• Ask questions if anything is unclear including your previously written questions — it's okay to ask the doctor to explain again

• Ask about the cost of any tests, treatment, or medication before agreeing to it

• Before leaving, get your After-Visit Summary (AVS)

• Set up and confirm any follow-up appointments, tests, or referrals

• Make sure new prescriptions are sent to your pharmacy

• Ask about your copay or any other fee due before leaving

After Care

C. After Care

• Review your After-Visit Summary and any notes

• Pick up new prescriptions and take them as directed. If there is anything unclear, please ask the pharmacy staff

• Follow your doctor's instructions and any lifestyle changes

• Keep your own records of symptoms, medicines, and test results

• Call the office if you have new questions or forgot to ask something

• Watch for new symptoms or side effects - call 911 in an emergency

• When your bill arrives, compare it to your insurance's Explanation of Benefits (EOB)

• If you can't pay, call the billing office to ask about a payment plan or financial assistance